Trezor.io/start
What this address is
The official first stop
Trezor.io/start is the first-run address printed on your box. It routes a new owner to Trezor Suite, genuine firmware and a guided recovery seed backup, step by step. It covers Model One, Model T and Safe 3.
What it is not
It is not a login and not a wallet-recovery form. It is never a place to type your seed phrase. If any page asks for your recovery words, close it. Your seed stays on the device and on your paper backup.
Five steps
2. Get Trezor Suite
Open Trezor.io/start and download Trezor Suite for Windows, macOS or Linux.
Screen shows: a welcome prompt once connected.
3. Install firmware
Connect the device and let Suite install the latest firmware.
Screen shows: a progress bar, then the version number.
4. Write your seed
Create a wallet and copy the recovery words onto the supplied card, in order.
Screen shows: each word, one at a time.
5. PIN and test
Set a PIN, then send a small test transfer to confirm everything works.
Screen shows: the amount and address to approve.
1. Check the seal
Unbox the device and confirm the holographic seal is intact before you plug anything in.
Screen shows: nothing yet, the device stays dark.
A blank recovery card and a pencil, ready for your seed.
Genuine setup
✓
Typed by hand
You type the address yourself, never following a link or a search ad.
✓
HTTPS only
The page loads securely and the address matches exactly.
✓
Screen-verified firmware
Your device screen confirms the firmware before it is trusted.
✓
Seed on paper
You write the recovery seed offline, on the card provided.
Fake copies
✗
Search ads
Sponsored results that look official but lead to lookalike pages.
✗
Seed typed in a browser
No real setup ever asks for your seed on a website.
✗
File-sharing downloads
Software from shared links can steal your funds.
✗
Urgent prompts
Messages telling you to validate your wallet now are bait.
Real or fake
The rule: your seed never leaves the device screen and paper.
10
Minutes to set up
3
Desktop systems
24
Recovery words
1
PIN
TREZOR START ↻
TREZOR START ↻
TREZOR START ↻
TREZOR START ↻
Questions answered
Is Trezor.io/start the official start page?
Yes. Trezor.io/start is the official starting point for new Trezor devices. Type the address yourself or use a bookmark, and never follow links from ads or messages.
Do I need an account or email?
No. Setup needs no account, no email and no password. Your device and your recovery seed are all you need to control your coins.
What if firmware installation fails or the device is not detected?
Try another USB cable and port, close other wallet apps, then reconnect. Reload the page and retry the firmware install before contacting support.
Can I set up from a phone?
Setup works best on a computer with Trezor Suite. Some Android phones can connect through a cable, but a desktop is the smoother route.
What happens if I lose my recovery seed?
If the device is still working, you can create a new wallet and move your funds. If both are lost, the coins cannot be recovered by anyone.
Is a passphrase worth adding?
A passphrase adds a hidden wallet on top of your seed. It suits larger holdings, but forgetting it means losing access, so store it safely.
How do I know my device is genuine?
Check that the packaging seal is intact and that the device runs its authenticity check on first connection. Genuine devices install official firmware only.
Can I move coins from an exchange after setup?
Yes. Copy a receiving address from Trezor Suite, verify it on the device screen, then withdraw from the exchange. Send a small test amount first.
Model One
$69
Essentials for safe self-custody.
PIN protection on the device.
Works with Trezor Suite.
Safe 3
$79
Secure element chip inside.
Optional passphrase protection.
Works with Trezor Suite.
Model T
$179
Colour touchscreen display.
Enter your seed on the device.
Shamir backup for recovery.
Ask a setup question
Tell us your device model, your operating system and the step where setup stalled. We will help you move forward.
Never share your recovery seed with anyone, including this form.
